If you are upgrading to a new version following an update, it's up to you if you want to remove the existing version first or install the latest version over the top - it doesn't make any difference
All your saved settings, layouts, search filters, rules files etc are stored locally on your PC so no matter which of the above you choose they will always be left in tack and available once you've installed and logged into the new version - the only difference you'll see is the new updates that have been added.
In the rare occasion there is an issue where the upgrade crashes or does nothing i.e. spinning circle, mouse cursor and then nothing.
This can be a corrupt installation or registry error and the best solution is to remove the old version first.
- Ensure no instance of Bet Angel is running
- Open Control Panel and select the uninstall option (Programs and features in some OS)
- Remove Bet Angel using the prompts
- Reboot your PC
- Locate the new version and install it
This will solve most issues. If not then please click on the 'Submit a Ticket' button' in the top right corner of your screen to contact our support team who will be able investigate for you.
* Please be aware any customer icons or shortcuts will require removing as they will produce an error when you try to use them with a newer version
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